CRM
Clients, relationships, management and software. The mix of strategy, technique, technology and human values that triggers results.
Why your social customer care needs to evolve
1 February 2018How does Social customer care fit in within your brand’s digital transformation program? With the experience we’ve gained over the…
Social Customer Excellence starts with C
25 January 2018The internet is buzzing with talk of the latest chatbot and the growing presence of voice assistants. While the technology…
Messaging Apps and new spaces for relationships with brands
2 November 2017As technology evolves, resulting in new solutions and methods of interaction, brands are looking for ways to implement this technology…
Consumer Insights: knowing the consumer through micro-moments
19 January 2016The fact that the purchasing process is nothing new, but what is newfangled about it is the fact that social…How to offer better customer service to your customers using Social CRM
29 June 2015Several studies have shown that the principal factor for customer loyalty to a brand is good service. This fact explains…From Inbound Marketing to Social CRM in the B2B Environment
10 March 2015How is it possible for a piece of simple content to culminate in greater social awareness of existing or prospective…
