Brand Ambässadors with the IKEA gene
SERVICES
Data, design, creativity and technology. We build agile solutions that touch people’s hearts.
1.
Strategy
& Research
We work with our clients to define transformation and business growth processes through digital channels.
2.
Experience
& Design
We design and develop points of contact along the customer journey to create memorable brand experiences.
3.
Engagement
& Social
We strengthen customer relationships on social media, through CRM and marketing automation tools.
4.
Performance
& Media
We define the martech stack to optimise investment in all channels. From branding to conversion. From SEO to Social. From the brain to the heart.
PROJECTS
Narratives, technology, and data to accelerate growth.
REBEL THINKING
Research. Trends. Vision. Knowledge.
Welcome to the future of Social Customer Care: beyond Twitter replies
Your customers await you on social media Engaging with your social community involves more than just clicks and likes. In fact, most users expect social media to be a connection…
2021: The digital trends that will define a decade
There’s a rebel lying deep in my soul. Anytime anybody tells me the trend is such and such, I go the opposite direction. I hate the idea of trends.…
Research as a market differentiator
Many years ago, when I was working at the CERN (European Centre for Nuclear Research), my supervisor told me something that struck me: “Miguel, because your colleague is an engineer,…
